We’ve been able to adapt with these testing times and continue operating as normal without any disruption to our business or services. The below post is an update on what is going on in ACC and what the past few months have been like for us as a company.
Remote IT support and services
This is still operating as normal, you can call or email our helpdesk as you normally would and a engineer that you are already familiar with will be able to investigate and resolve any issues that you may have.
Other services which are delivered remotely such as automated fault monitoring etc. are still operating as normal as well. These service have not been affected by staff working from home and they continue to work as normal. As these can be delivered fully remotely without the user needing to do anything from their side.
Providing that the client has a internet connection, we can connect remotely to their device / network. We are also able to provide telephone support and guidance to if required.
Originally we did see an big influx in the number of calls and emails made to our help desk back in March. This was expected as it was the time when most people began working from home and the demand for IT support services had increased, this has now gone back down to near normal levels.
Our services team has worked very hard to make sure that all of our clients’ needs have been met and that they are able to work home efficiently.
On Site Services
These services are more likely to be effected as it requires a member of our team to go to a client’s office. We are still providing on site services when required, these services have not been reduced or brought down to a limited number of services being provided. Our team can still do onsite configurations, changes and any other service that we would normally provide. Our office is in London, most of our clients are based in and around London. We just request that social distancing is observed whilst our staff are there and that the office is clean.
Cyber Security Services
This has been a very busy area for us over the past few months as the traditional business landscape has changed massively with most people working from home. Cyber security threats have risen dramatically, Barracuda for example has found that since February 2020 phishing emails that they have detected increased by 667%. It’s important to note that this isn’t because detection rates has improved it is due to the fact the cyber criminals have been taking advantage of people working from home due to COVID19. People are more relaxed whilst at home and security isn’t always as complete as it is when you are in the office as in a lot of cases people are using their normal home device to do business on which poses its own threats and obstacles.
Our team has been busy in securing our clients staff to work from home. This has been the area which we have been most busy in since February. We continue to provide services in this area, it has been unaffected by the current situation.
Through careful developments we have been able to create our own multi layered approach to IT security. It is a comprehensive solution which is managed by us that gives complete protection, the user does not need to do anything or have any technical knowledge. This has helped our greatly in managing our IT security services and threat response over the past few months. Click here if you would like to learn more about this service.
We have also adapted our service to the current situation and provided the remote workers that we support with security training and information on best practises. Although this is part of our normal on going services it has been utilised a lot more over the last few months. This service includes user training, simulated phishing emails and tests. In a lot of instances a attack on a business is successful because one of the employees accidentally clicked on a link in a email and let the attacker in. By providing a full training program that is easy to understand, doesn’t take up much time and put in to practise we have been able to keep breaches down this whole time. It also helps adopt a security first culture and suggest ways in which it can be improved by using the results from the training which is a win win for the business. Our IT support personnel have been working closely with our clients to achieve this.
We can still provide next business day delivery to most location and we are also able to offer timed deliveries whenever required. If the items needs to come to our office first to be configured then this will affect how long the delivery takes however this has always been the case and it is properly communicated to all parties involved before the order has been processed. Initially there where some supply issues at the beginning of the COVID19 crisis however for the most part these have been resolved. Our team has been in close contact with the vendors in our supply chain to insure that lead times are kept to a minimum and any supply issues are properly communicated to the clients. We have partnerships in place with most major delivery companies and can provide full tracking details whenever required to do so.
On Going Consultancy
Face to face meeting have been stopped temporarily, these have been replaced with phone calls, video calls and conferences etc. This has worked well and it has enabled us to stay well connected our clients, suppliers and other shareholders. It was a bit strange at first as we was more used to face to face meetings, however this works.
If you would like to know more about what we do or if there was a topic raised in this article that has interested you please feel free to connect with us. You can either contact your ACC account manager directly, email us on firstname.lastname@example.org, call us on 0208 5188 353 or contact us via our website by clicking here. IT services is at the core of everything we do, we put the client first and we have the internal expertise to provide bespoke on going solutions, regardless of your industry we can help you.