IT brings your staff together as a team and enables them to work efficiently without boundaries, it connects you to your suppliers and to your customers and is the main engine in your business. You are the driver and you are in control but you must admit that IT has become the engine that almost all businesses are now running on.
IT systems the same as any other type of engine need support and maintenance, the type of support and response times depends on your business and the outcomes that you want to facilitate. Depending on your requirements and budget you could hire your own internal IT staff, do it yourself or outsource the IT support work to a IT support company.
If you have the requirements and the budget then hiring internal staff would be a good option, however do your requirements justify this? If you answered no then this post is for you. Often times the IT issues are palmed off onto one of the members of staff who has some IT knowledge, the problem with this is that that person has a day job too and sorting out other issues takes them away this. This person normally here’s questions like, my PC is slow, I can’t connect to the internet, my emails aren’t working and so on this person is often contacted to sort the problem. If this sounds like what you are doing at the moment would you send that member of your staff off to different IT courses to learn new skills and to get certified, would you supply the required tools for them to provide a high level of support to your staff? If you answered yes then well done, if you answered know then you see where this is going. It forces people to become specialists in too many areas and in the end something has got to give. Googling your problems doesn’t work either……..
Outsourcing is not only budget friendly it also gives you access to a bigger pool of resources, one that can support your business in it’s day to day activities. Through automated tools and IT support desks your business can enjoy a full support system at a fraction of the cost of hiring internal staff and purchasing the tools to create a full IT support desk. By having this your IT systems can be managed proactively instead of in a break fix way that causes headaches and down time. Overall it’s your choice and your business but constant firefighting, or sorting problems only when they are stopping people from working (and even then only getting rid of it on the surface and not addressing the root cause) are problems that hold your business back and cost more money than the amount that it saves.
In a lot of cases fear of losing control is often the case for not outsourcing, if you find a service provider who can work in partnership with and can facilitate the outcomes that you with your business it becomes clear that this worry had been misplaced. We outsource all the time in our day to day lives: eating in restaurants, haircuts, coffee shops these all bring some benefits (at least it is better and easier than doing these things yourself). Outsourcing IT support can bring new business benefits as mentioned in this post that you would not of realised had you of been doing it yourself. Below are the benefits of outsoutcing IT Support listed as bullet points in no particular order:
- Access to larger knowledge base
- Access to better IT resources
- Quicker problem resolution
- Lower staffing costs
- Low administration costs
If you are interested in learning more about the IT support services that we offer then feel free to get in contact with us by clicking here, and if you liked this post then make sure you share it and get in the comment box below.