Category: Uncategorized

22 Jan 2020

2020 – The Year That Technology Works For You

As we go into a new decade now would be a good time to start thinking about the future for your business and how technology has been working for you. Technology is a critical part of every business. Think about it, how many of your important business operations rely on computers in one way or another?

With so much of businesses day to day operations relying on IT, it is important to have the right IT support company in place. A company that understands your businesses requirements, manages everything quietly in the background so that your devices and networks are secure and working optimally and gives you a clear an effective procedure for support.

As we start of 2020, a new decade now would be a good time to take a look at how technology is currently used in your business and whether it has been working properly and you are getting the most out of it.

Technology problems can be costly.

Think about it this way, when someone in your business looses data, or a PC freezes or things get slow you loose time and revenues. This happens a lot but it can be avoided if you have the right company looking after the technology ecosystem in your business.

Make IT a success for your business

Our services are designed for SMEs, it gives you coverage of the following: staff & devices, data backups, emails, third party software management, connectivity and security. We have designed our service to give you complete coverage. We manage everything quietly in the background, if you or your staff need to make a support request they have direct access to our remote helpdesk via phone call or email.

Both Mac and Windows devices are covered. Your staff have direct access to dedicated IT support staff who can resolve your issues quickly. We also use automated fault monitoring tools, this a software that is installed on the devices in your business, if a fault is detected it is logged and emailed back to our helpdesk as a support request. One of the support specialists will be able to action it from there. This helps to keep problem detection and resolution times to a minimum as it makes the service more proactive and moves away from the traditional method of users contacting the IT support provider when an issue has been detected. If your current IT support contract does not include this or something similar to it then it is worth looking at.

All of the day to day hassles of managing technology will be removed and you and your staff will be free to focus on your business. We’ve been in business for 30+ and have extensive experience in working with SMEs across most verticals.

The next step

If you are interested in moving from your current IT support company you can either email us on info@accldn.co.uk or call us on 020 5188 8353. Alternatively you can also learn more about the services that we provide right here on out website by clicking here.

16 Dec 2019

Add AI and machine learning to your IT security suite

With the number of malware threats ever growing and becoming more and more sophisticated, it is important to have the right tools in your IT security arsenal. AI and machine learning have become buzzwords over recent years, but what does this mean when it is used in the context of business security? AI systems are programmed to spot malware and to make a decision on whether to block or allow the content. If malware is detected it can be blocked, put in quarantine and tested in a safe environment to inspects its contents. The benefit of this is that unknown threats can now be easily detected. With the sheet volume of different types of malware a traditional anti-virus software would not be able to keep up with the volume of malwares.

We partner with Sophos to provide our clients with a full suite of security services which are included in our on going IT support services. The AI and machine learning in the Intercept X products gives you full protection. It works quietly in the background and keeps your systems protected from both existing and zero day malware. It also gives you protection against ransomware. We are able to fully integrate this with our helpdesk and provide your business with the on-going IT security services it needs to stay protected. This gives you full and unlimited IT support managed by our services professionals, automated fault monitoring and full security management all for one cost per month.

If you would like to learn more about Sophos Intercept X and how it can benefit your business feel free to email us on info@accldn.co.uk or call on 0208 518 8353

06 Dec 2019

Lenovo Financial Services

We are now a Lenovo Financial Services partner. This enables us to supply Lenovo products and services and provide flexible payment solutions which will let your business pay monthly or quarterly for the goods purchased. Paying monthly over a set period of time brings down the large cash outlay as the payment is spread over a agreed period of time. Which makes it easier to manage financially, or if you simply prefer to pay monthly then this is the option for you. It is not limited to certain products, any PC. Laptop, workstation, server etc. is included inside this. Simply let us know what you need and a member of our team will be able to get a quote emailed over to you. We also have the in house personell to provie the on going IT support services for you and your staff after the products are delivered.

We can

  • Supply the required items
  • Install and configure the PCs and laptops in your office
  • Decommission old equipment
  • Provide on going IT support services to your business
  • Offer flexible payment terms

Available options:

  • Pay in 36 or 60 instalments with £0 deposit
  • Return, extend , keep options once payment plan finishes.

If you requiring any financing options for IT hardware that you are looking to purchase for you business kindly call us on 0208 518 8353 or email us on info@accldn.co.uk and a member of our finance services team will be in contact with you.

29 Nov 2019

We Are Now A Sophos MSP Partner

We are now a Sophos MSP partner. What this means for you is that we can now supply and manage you Sophos security on a monthly basis, for you this means that instead of paying one larger invoice yearly for example you now pay it monthly and spread the costs. This way you can pay for all of your Sophos licenses with one monthly bill and you only pay for what you use that month, nothing more.

This integrates well with our IT support services as it enables us to offer the complete solution from our managed IT services desks covering your staff, devices, connectivity, software licenses and security and do it all for one monthly predictable cost. Our technical staff can deploy and remove licenses in a matter of minutes.

There are no minimum purchases, you can buy one licenses if needed and use it for as long as required, there is no fixed term with these licenses.

Licenses Included:

Endpoint

Intercept X

Encryption

Mobile

Wireless

Email

Server

Phish Threat

Web

XG Firewall

These licenses work in the exact same way as the termed Sophos Central licenses, we are also able to fully integrate them with our remote helpdesk as well.

Get in touch

If you are interested in trailing Sophos in your company we can set this up for you. Just call us on 0208 5188 353 or email us on info@accldn.co.uk

26 Sep 2019

How Small Business Can Use an Benefit From AI

AI and deep learning have become technology buzzwords over the recent years. Normally when you think of these terms you think of a really big computer doing complicated things. Although it most cases that’s it you do not have to own one of these or invest massive sums of money into using the technology in your business and benefiting from it. This post aims to describe how it can be used in small businesses and the benefits to be gained from it.

Anti virus / malware

Some security businesses are starting to include this feature in their product offerings. Sophos for example include it in their Sophos Central Intercept X product. Deep learning is used to provide protection against malware and ransomware. This gives you better protection and enables the product to react quicker to new threats. Research conducted by SophosLabs actually found that 75% of malware they detect is unique to a single organization so having an intelligent product that uses AI in this instance is really helpful.

Microsoft Office 365

It may come as a surprise but Microsoft Office 365 does have some AI features. Features like MyAnalytics which acts as a dashboard about you that shows how you work and suggests ways that you can work better.

Tell Me is another one. If you look at the ribbon in your Office 365 apps it says “ Tell me what you want me to do”. You can type in what you want to do next in this field which would bring up the features or actions you want to undertake. It can also be used as a locator to find things.

These are just two features, there are a lot more however the aim of this post is to simply touch on the topic.

IT Support

Certain fault monitoring soft have built in AI capabilities, these enable quicker detection of faults on devices such as PCs, laptops and tablets as well as on the network infrastructure itself. A good fault monitoring system will proactively scan your network and notify your support personnel of any faults. The benefit here vs traditional monitoring tools is that the traditional ones would have a set of faults that it checked for, if the fault didn’t fall into one of those categories it would not be detected. Incorporating AI detects far more faults. We have incorporated this into our IT support offering. As the client you will experience quicker detection and response times which will allow you to continue working undisturbed.

In conclusion AI is a real game changer and will have an effect on almost all industries in one way or another. We use it ourselves and have included it in our service to enable us to offer a better solution and to operate more efficiently.

If you enjoyed this blog post or would like to find out more about our IT support solutions click here.