Category: Uncategorized

18 Jun 2020

Managed Cyber Security Services for SMEs

We are pleased to introduce our improve managed IT security services for you.

Keeping your business secure is an on going effort, it effects businesses of all sizes. It’s a big and ever changing landscape, in fact there were approx. 144.91 million new malware samples found in 2019. Small and mid sized businesses are often hardest hit by this as they often lack the protection and cyber security readiness. Systems aren’t always in place and at times staff have not had the necessary training to be aware of things like phishing emails or ransomware. Unfortunately more than 50% of all businesses that fall victim to cyber-crime are small businesses. There’s various reasons for this, one is lack of time and awareness others are not taking adequate precautions and having a layered approach to security. Our new managed cyber security service addresses all of these weak points and gives a easy to use solution for small – medium sized businesses, fully managed by our IT support services team. This post describes the new service and its features in details. In short, cyber security is important – our new services takes on the management of it and provides a clear role for managing it.

Cyber security isn’t something that stays the same, new threats and malware are seen daily and because of this managing it is an on going process, a on going solution is needed that utilises the right technology, AI and people power to give an adaptive and up to date solution. Our service delivers exactly this and is tailored to meet the needs of small – medium sized businesses.

The main issue for cyber security is that it is something which always needs to be managed, as it is always there and continuously changing. This takes time and effort to do. In a lot of instances a small business will purchase a endpoint protection type of anti virus software, have it installed on their devices and then that would be it. That does provide some form of protection but its not ideal as traditional anti virus software’s tend to struggle with modern day threats.

This post describes the new service and its features in details. In short, cyber security is important – our new services takes on the management of it and provides a clear role for managing it.

How it works

We will secure your devices, email, data and network through Sophos. Sophos is a global leader in IT security products. These security licenses are then linked backed to our managed service desk which is manned by out IT support staff.

Our staff will monitor and maintain the service whilst providing regular and timely updates to a designated person within your business.

If a threat is detected a member of our team will respond to it quickly and notify you once it has been resolved. This part of the service gives 24/7 coverage.

Areas covered:

Web Protection, data encryption, ransomware, cryptoguard (ransomware file restorer), laptops and desktops and your network

Protection from ransomware

Emails containing suspicious attachments will be blocked and quarantined for further inspection. If an attachment does get through and is clicked on by the end-user it will be blocked from executing any files. Data that gets encrypted by this will be reverted back to its original state by the Cryptoguard feature in this service. We will also be able to provide a full visual report on the incident after the clean-up has been done if required.

Ransomware is a major threat, the costs caused by a successful attack are high. Our solution gives you the highest level of protection and provides a clear route to support and resolution.

Threat detection and response

This solution is perfect for SMEs, it greatly improves security and staff awareness without increasing the staff headcount.

This service is billed on a per user per month basis, it can be added to our other on going IT support services or can be used as a standalone service. It’s recommended that it is taken up with our on going IT support services as both of them combined creates a solution that gives you a complete coverage for modern day business. Our team will manage and look after the IT whilst you can focus on your business without being slowed down by technology. In most instances the threats can be stopped before any damage or downtime is caused to your business.

Email Protection

Using Sophos we will secure your emails from malware, ransomware, spam and phishing attacks. There is also the option for email encryption if required and an emergency inbox feature designed to give you maximum security and up time.

Included Training

Having a workforce which is aware of cyber security is a major plus. In a lot of instances malware will get into a business through a employee accidentally clicking on an email. The problem is that a lot of people do not know what to look for, phishing emails are designed to look as if they came from the original sender. Imagine if a person was to knock on your door and claim that he worked for Thames Water for example and they had the full uniform and some ID to. You would be likely to just let him in without taking a proper look because everything on the surface looks legitimate. It’s the same with phishing emails they are designed to look the same as an email from a legitimate sender whom you probably already get regular emails from. If staffs awarness of these risks can be increased you’ll benefit greatly. This is an important area that can easily be addressed however it is often overlooked. Relying on technology won’t give you 100% protection. Your staff should be aware of what spam and phishing emails are and what they look like. They don’t need to be specialists but general awareness and some ongoing training will pay dividends in this instance. Attacks are costly and take time to resolve, so having aware staff will go a long way in staying protected.

Sending your staff to cyber security training courses is costly and it takes up a lot of time. On top of this its normally a one of session that lasts a day and then that’s it. After a few weeks no one remembers anything from it. It’s on a regular and dependable form of training that can be undertaken by anyone that does it.

Our managed cyber security service includes ongoing training for your staff as standard. This is done by sending simulated phishing emails to your staff. These emails are completely safe to click on. From the results we can see who has clicked on what and how the end user interacted with the email. The training is provided online and can be done from anywhere via short online modules which are targeted at specific types of email threats such as social engineering and ransomware. We recommend that this is done on a fairly regular basis as an ongoing exercise. It doesn’t have to be every day but often enough for your staffs knowledge to be kept up to date on the matter. This way your staff will be educated in cyber security and will be less likely to fall victim to some sort of fraudulent email. Which in turn greatly reduces the risks of a successful phishing attack on your business or someones login credentials being stolen.

How is AI incorporated in this?

Cyber security is a ever evolving space, for this you need more than a traditional anti-virus software for protection. As this would not always be able to detect never seen before threats, malware is constantly changing and not everything can go to a malware database. An intelligent system would work best in this case. This is where AI comes in. By integrating it into the service security goes from being reactive to becoming predictive which is achieved via advanced machine learning. This will be used to protect both your devices and your emails.

On going device checking

As part of the service our team will check the devices in your business and create performance reports on them. These reports will identify if any of your PCs or laptops are operating slowly, if they have any known vulnerabilities and if there are any programs running on them which should be removed.

Does it work for staff working remotely

The short answer is yes, this service works the same way for your staff working in the office as it would do if they where in the office. Our team will monitor and maintain your staffs computer security whilst they are working from home. The service levels remain the same. You’ll also get direct and unlimited access to our technical support people as well.

Dedicated account manager

As standard you will be assigned a dedicated account manager he/she is your non technical point of contact within our business. You will have direct access to this person. Any issues you will be able to contact them directly. You will also be assigned a dedicated team of services personnel who you can contact at any time.

All of the above is managed by us, our team will deploy the relevant security licenses, link them back to our helpdesk and proactively manage them from here. Any detected threats will be quickly blocked and resolved. You or your staff will not need to do anything, it is completely managed and maintained by us.

If you are interested in learning more about the then please do get in contact with us. If you are an existing client then you can do this by contacting your account manager, if not click here to fill out a contact form or just give us a call on 02085188353 and a member of the team will be more then happy to discuss this further with you. We have been in business for other 30 years and have a range of other IT services available which can be used by your business. If you would like to learn more about these services click here to go to our main page.

29 May 2020

Update To Our Enhanced Support Offering

Enhanced Support Offers Users Cyber Security Training

Often times a business falls victim to cybercrime through a member of their own staff accidently clicking on a link in an email. It’s estimated that around 90% of malware is delivered by email. These emails are designed to look legitimate and often imitate other known businesses which the recipient may already be associated with. So it is important to have some on-going training in place as no email protection software can give 100% defence, a layered approach to security works best and having a well informed and cyber security aware workforce is an essential part of this strategy.

It is important for your staff to be educated on cyber security and to know what to look out for. This is why we have included this training module in our enhanced IT support package and no additional cost.

This blog describes the features of the training program and the benefits that it can bring to your company. Read on:

The training includes:

Simulated phishing attacks

User behaviour analysis and reporting

Short training videos tailored to the users response

How does it work:

Our IT support team will send simulated phishing email to your staff(s), there are over 500 different templates that we can use. These emails are specific and are designed to see if your staff will interact with them or not, for example an email looks like it has come from Amazon or Microsoft and is asking for them to log in to confirm their password.

Once the email is sent from our console we can track it and see who opened it, how many times they opened it and what they clicked on. From here we can identify which users are more risky than others and enrole them in the relevant training modules. The training modules are short 5 minutes videos which can be watched on the employees device.

The aim with this service is to highlight where the security training gaps are and to fill them and continually keep the users knowledge up to date with regular testing and training. Think of it as a fitness / cardio program but for computer security.

Additional advice can be given by out IT support team, this can whenever you want. You can simply send a email to the helpdesk requesting this and the member of the support team will arrange it for you.

What your staff can learn from this

They will be more aware of phishing emails and the risks associated with it and they will be kept up to date as the testing and training provided is ongoing. The increased awareness will reduce the risks and the threats that phishing emails possess to your company. Suspicious emails can be forward to our support team who can verify if it is safe or not safe too.

The training goes deep, your staff will be educated on specific email threats. The training that is provided is also available in 10 different languages. These training modules are short but information packed.

This service is a unique feature in our portfolio, it is relevant to today’s business and it is a feature which most on-going IT services does not include. Your staff benefit from increased cyber security knowledge and your business benefits directly from that as the risk of a successful attack are reduced dramatically.

If you would like to discuss cyber security training in more detail then feel free to get in contact with us. If you are already an existing client then you can contact your account manager or main IT support contact directly, if not click here to fill out a contact form and a member of the team will get back to you within one hour.

23 Apr 2020

New Features Available In Our IT Support Services

We like to continually invest in our services and to further develop them. This way our services stay suited to your businesses IT needs and it lets us further satisfy your requirements. The improvements that we make is a result from the research that we conduct with our clients and the data which is obtained from this research and it is in line with the current technology trends.

IT support and related services are at the heart of what we do, our aim as a company is to provide business with a easy to use IT support service which is secure, solves their problems and works with minimal fuss.

The below options are now available to be added to your monthly services, these are available on a, a la carte basis. You can choose whichever ones you want. If in the future you feel that you no longer need these simply email your account manager and these will be removed in the next month. Similarly the services can also be increased or tailored to meet a specific need if required.

  • Email protection
  • Antivirus with AI
  • User security awareness training
  • Mobile device protection (Android & IOS)

Please note that all of these services will be brought into your current agreement and will be fully integrated into our service desk and will be managed by our service specialists. The services also provide a set level of automation, so it can be set to continually run in the background, notifications will be routed to the relevant support personnel.

Our core services provide remote and onsite IT support, hardware and software management a long with procurement and consultancy services. These new services improve our offering and lets you benefit from a flexible services model where you are not tied in for a set length of time. The services are billed on a monthly basis, you simply consume the services you require, if the requirement changes you just need to let us know.

Many tradition services are set on fixed term contracts and are complicated to change once the agreement has been made. The services described in this post do not have that issue as they are supplied on a monthly basis. Changing the number of add ons licensed can be done simply by sending one email to your account manager or to our service desk and it will get done. This minimizes the investment that you need to make and gives you the option for future changes and edits as well.

If you would like to discuss these additions in more details or if you would like to purchase some simply click here or call us on 0208 518 353.

16 Apr 2020

Protecting Yourself From Phishing Emails

Your working from home – great, everything set up and its business as usual (well almost). One key thing that many people forget or don’t put too much thought into is security but more importantly email security. Phishing attacks are a major problem and can be very costly to recover from.

Over the past month our IT support personnel have seen a massive influx in the number of phishing emails that our filters have been blocking. The issue is that cyber criminals are now using COVID 19 as a guise and with the current climate people are generally more likely to click on the links and input information. Some estimates have the increase in phishing attacks to be over 600% since the last three months according to security company Barracuda Networks. Everyone is in quarantine and working from home, this means that our dependence on the internet and computing is going to be more then ever before. Our IT support team have seen emails from fake charities and other spoofed emails claiming to me C level members of staff in the receivers business. The aims of these types of campaigns is normally to steal the users credentials, spread malware and/or to commit some kind of fraud.

It is important to have the right email security in place, this can help to identify these emails and block them before they get into your mailbox. Keep in mind that most malware infections need some form of human interaction to get onto your device, think clicking on a link in an email or downloading a file from a website. Its easy to see how a lot of these malicious campaigns are successful.

Tips

Get a good email protection solution put in place, these do not have to cost a lot. There are different options available. If you are unsure click here to speak to one of our IT security specialists.

If you already have an email protection software in place, check the settings and insure that the security is set to high. You can always check to see which emails have been blocked

Don’t open or click on emails that seem dodgy or is not from a trusted sender.

IT support and security services for SMEs is one of our key areas of specialism, if you are concerned with the security that you have in place in your company and would like it to be reviewed click here to fill out a form or email us on info@accldn.co.uk. We have been having a lot of conversations with our clients on this topic over the last few months.

03 Apr 2020

Working Remotely

Due to the current COVID 19 situation most businesses who are able to have their staff working from home have done so, so have we. This is a massive change to the way in which we normally work.

Working from home presents in own set of unique challenges such as how to you enable your staff to work from home without any issues and how do you manage the security? Our IT support team have been busy setting up our clients staff to work from home in this blog we share some tips and offer some advice on best practises.

Hardware

Do you or your employees have the right devices to work from home? More importantly do you have enough of them? There is a cost associated with purchasing new hardware but if your staff are going to be working from home this is essential. If they were to be not working for a few days or if their work was hindered by having a device which is not up to the job then this would end up costing you more.

You should do a survey for the laptops and tablets that you have in your office, this will quickly highlight and short comings which you can then resolve. Or if your staff are going to be using their own home devices these should be checked as well. It is worth noting that sales of laptops and tablets has spiked massively and we have seen shortages across the IT channel because of this so it is vital that these checks are done soon.

Software

Your staff will need secure access to their software’s to continue working. There’s a few options here. Firstly they can connect to the office network via VPN, this would give them access to the network and you could work as you would do in the office from home. We have set up a lot of VPNs for our clients and enabled cloud software options wherever possible.

Collaborations

Think how many people you communicate and collaborate with on a day to day basis, you have employees, suppliers, clients and other shareholders. Through emails and having an IP phone your staff can easily continue this from their own homes. We have set up Microsoft Teams and SharePoint for a lot of our clients to allow them to communicate and collaborate on work as they would normally do.,

We are here to help We have been in the IT support business working with SMEs for over 30 years. Our staff have a vast amount of experience and we can help you. Our team have been having many conversations with business about setting up teams to work remotely from home. Our team is here to help so if you need anything at all you can either fill out a contact from on our website by clicking here, email us on info@accldn.co.uk or you can speak to your account manager.