Category: Uncategorized

29 May 2020

Update To Our Enhanced Support Offering

Enhanced Support Offers Users Cyber Security Training

Often times a business falls victim to cybercrime through a member of their own staff accidently clicking on a link in an email. It’s estimated that around 90% of malware is delivered by email. These emails are designed to look legitimate and often imitate other known businesses which the recipient may already be associated with. So it is important to have some on-going training in place as no email protection software can give 100% defence, a layered approach to security works best and having a well informed and cyber security aware workforce is an essential part of this strategy.

It is important for your staff to be educated on cyber security and to know what to look out for. This is why we have included this training module in our enhanced IT support package and no additional cost.

This blog describes the features of the training program and the benefits that it can bring to your company. Read on:

The training includes:

Simulated phishing attacks

User behaviour analysis and reporting

Short training videos tailored to the users response

How does it work:

Our IT support team will send simulated phishing email to your staff(s), there are over 500 different templates that we can use. These emails are specific and are designed to see if your staff will interact with them or not, for example an email looks like it has come from Amazon or Microsoft and is asking for them to log in to confirm their password.

Once the email is sent from our console we can track it and see who opened it, how many times they opened it and what they clicked on. From here we can identify which users are more risky than others and enrole them in the relevant training modules. The training modules are short 5 minutes videos which can be watched on the employees device.

The aim with this service is to highlight where the security training gaps are and to fill them and continually keep the users knowledge up to date with regular testing and training. Think of it as a fitness / cardio program but for computer security.

Additional advice can be given by out IT support team, this can whenever you want. You can simply send a email to the helpdesk requesting this and the member of the support team will arrange it for you.

What your staff can learn from this

They will be more aware of phishing emails and the risks associated with it and they will be kept up to date as the testing and training provided is ongoing. The increased awareness will reduce the risks and the threats that phishing emails possess to your company. Suspicious emails can be forward to our support team who can verify if it is safe or not safe too.

The training goes deep, your staff will be educated on specific email threats. The training that is provided is also available in 10 different languages. These training modules are short but information packed.

This service is a unique feature in our portfolio, it is relevant to today’s business and it is a feature which most on-going IT services does not include. Your staff benefit from increased cyber security knowledge and your business benefits directly from that as the risk of a successful attack are reduced dramatically.

If you would like to discuss cyber security training in more detail then feel free to get in contact with us. If you are already an existing client then you can contact your account manager or main IT support contact directly, if not click here to fill out a contact form and a member of the team will get back to you within one hour.

23 Apr 2020

New Features Available In Our IT Support Services

We like to continually invest in our services and to further develop them. This way our services stay suited to your businesses IT needs and it lets us further satisfy your requirements. The improvements that we make is a result from the research that we conduct with our clients and the data which is obtained from this research and it is in line with the current technology trends.

IT support and related services are at the heart of what we do, our aim as a company is to provide business with a easy to use IT support service which is secure, solves their problems and works with minimal fuss.

The below options are now available to be added to your monthly services, these are available on a, a la carte basis. You can choose whichever ones you want. If in the future you feel that you no longer need these simply email your account manager and these will be removed in the next month. Similarly the services can also be increased or tailored to meet a specific need if required.

  • Email protection
  • Antivirus with AI
  • User security awareness training
  • Mobile device protection (Android & IOS)

Please note that all of these services will be brought into your current agreement and will be fully integrated into our service desk and will be managed by our service specialists. The services also provide a set level of automation, so it can be set to continually run in the background, notifications will be routed to the relevant support personnel.

Our core services provide remote and onsite IT support, hardware and software management a long with procurement and consultancy services. These new services improve our offering and lets you benefit from a flexible services model where you are not tied in for a set length of time. The services are billed on a monthly basis, you simply consume the services you require, if the requirement changes you just need to let us know.

Many tradition services are set on fixed term contracts and are complicated to change once the agreement has been made. The services described in this post do not have that issue as they are supplied on a monthly basis. Changing the number of add ons licensed can be done simply by sending one email to your account manager or to our service desk and it will get done. This minimizes the investment that you need to make and gives you the option for future changes and edits as well.

If you would like to discuss these additions in more details or if you would like to purchase some simply click here or call us on 0208 518 353.

16 Apr 2020

Protecting Yourself From Phishing Emails

Your working from home – great, everything set up and its business as usual (well almost). One key thing that many people forget or don’t put too much thought into is security but more importantly email security. Phishing attacks are a major problem and can be very costly to recover from.

Over the past month our IT support personnel have seen a massive influx in the number of phishing emails that our filters have been blocking. The issue is that cyber criminals are now using COVID 19 as a guise and with the current climate people are generally more likely to click on the links and input information. Some estimates have the increase in phishing attacks to be over 600% since the last three months according to security company Barracuda Networks. Everyone is in quarantine and working from home, this means that our dependence on the internet and computing is going to be more then ever before. Our IT support team have seen emails from fake charities and other spoofed emails claiming to me C level members of staff in the receivers business. The aims of these types of campaigns is normally to steal the users credentials, spread malware and/or to commit some kind of fraud.

It is important to have the right email security in place, this can help to identify these emails and block them before they get into your mailbox. Keep in mind that most malware infections need some form of human interaction to get onto your device, think clicking on a link in an email or downloading a file from a website. Its easy to see how a lot of these malicious campaigns are successful.

Tips

Get a good email protection solution put in place, these do not have to cost a lot. There are different options available. If you are unsure click here to speak to one of our IT security specialists.

If you already have an email protection software in place, check the settings and insure that the security is set to high. You can always check to see which emails have been blocked

Don’t open or click on emails that seem dodgy or is not from a trusted sender.

IT support and security services for SMEs is one of our key areas of specialism, if you are concerned with the security that you have in place in your company and would like it to be reviewed click here to fill out a form or email us on info@accldn.co.uk. We have been having a lot of conversations with our clients on this topic over the last few months.

03 Apr 2020

Working Remotely

Due to the current COVID 19 situation most businesses who are able to have their staff working from home have done so, so have we. This is a massive change to the way in which we normally work.

Working from home presents in own set of unique challenges such as how to you enable your staff to work from home without any issues and how do you manage the security? Our IT support team have been busy setting up our clients staff to work from home in this blog we share some tips and offer some advice on best practises.

Hardware

Do you or your employees have the right devices to work from home? More importantly do you have enough of them? There is a cost associated with purchasing new hardware but if your staff are going to be working from home this is essential. If they were to be not working for a few days or if their work was hindered by having a device which is not up to the job then this would end up costing you more.

You should do a survey for the laptops and tablets that you have in your office, this will quickly highlight and short comings which you can then resolve. Or if your staff are going to be using their own home devices these should be checked as well. It is worth noting that sales of laptops and tablets has spiked massively and we have seen shortages across the IT channel because of this so it is vital that these checks are done soon.

Software

Your staff will need secure access to their software’s to continue working. There’s a few options here. Firstly they can connect to the office network via VPN, this would give them access to the network and you could work as you would do in the office from home. We have set up a lot of VPNs for our clients and enabled cloud software options wherever possible.

Collaborations

Think how many people you communicate and collaborate with on a day to day basis, you have employees, suppliers, clients and other shareholders. Through emails and having an IP phone your staff can easily continue this from their own homes. We have set up Microsoft Teams and SharePoint for a lot of our clients to allow them to communicate and collaborate on work as they would normally do.,

We are here to help We have been in the IT support business working with SMEs for over 30 years. Our staff have a vast amount of experience and we can help you. Our team have been having many conversations with business about setting up teams to work remotely from home. Our team is here to help so if you need anything at all you can either fill out a contact from on our website by clicking here, email us on info@accldn.co.uk or you can speak to your account manager.

26 Mar 2020

COVID 19 Business Update

We are dedicated to keep our staff, supplier, clients and external shareholders safe as the COVID 19 situation develops. Our business has been split into two different working groups, one is to work from home and the other will continue working within our office in London. Our team is closely monitoring the situation and we are following the advice from the government.

Our staff have been advised to limit non essential travel, and for the time being we have stopped any external visitors to our office. Currently out business is operating as normal and all support requests are being deal with in the normal SLA times. Our IT support team can be reached via helpdesk@accldn.co.uk or 0208 5188 353.

All client site visits apart from the most essential ones have been postponed until further notice.

With regards to lead times on orders of physical items, our delivery partners are still operating as normal. However there are some slight delays with our couriers. This means that in some instances next day deliveries take an extra day to arrive. We have suspended our same day delivery service for the time being due to shortage of staff.

We are in regular talks with our manufacturers such as HP, Dell, Lenovo etc. about their operations in China as this is where most of the production factory’s for IT hardware are located. Whilst we have been assured that there are plans in place to minimize and disruption to the supply chain we do anticipate that there will be longer lead times associated with some stock and especially with items which are built to order.

Our IT support services are still continuing as normal, our staff have worked very hard to ensure that all of our support requests are dealt with a timely manor and that our clients are able to work efficiently from home.

If you would like more information on which supplies have been affected please get in contact with us as soon as possible, you can email info@accldn.co.uk or you can phone us on 0208 5188 353 or you can contact your account manager directly.

We appreciate your support during this time. We are continually advising our staff with the latest governments guidance. Please see the links below, or if you are looking for technical support, click here:

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

https://www.nhs.uk/conditions/coronavirus-covid-19/